Terms of Service & Booking Agreement

Quote vs. Booking: A fare quote is not a confirmed booking. Quotes are valid only at the time provided and subject to availability until ticketed.

Ticketing: A booking is confirmed only when (a) full payment is received, (b) the airline issues an e-ticket number, and (c) you receive a confirmation from us with the ticket number.

Passenger Responsibility: You must provide accurate legal names (matching government ID), dates of birth, gender, and contact information. Errors may result in denied boarding or change fees.

Special Requests: Seat assignments, meals, wheelchair assistance, and other requests are forwarded to the airline but not guaranteed. Confirm with the carrier at check-in.

Price Changes: Fares are not guaranteed until ticketed. If the fare increases before ticketing, we will contact you for approval before proceeding.

Payment: We accept major credit/debit cards via PCI-DSS compliant processors. Full payment is required at booking. We do not store full card numbers.

Currency: All prices in USD unless otherwise stated. Foreign transaction fees are imposed by your card issuer, not by us.

Types of Changes

Refunds

Agency Service Fees: Our service fee is non-refundable once booking is ticketed, as the service (search, booking, ticketing, confirmation) has been performed.

Your Responsibility: You are solely responsible for obtaining and carrying all required travel documents: valid passport (6+ months validity typically required), visas, ESTA/ETA, vaccination certificates, and any other entry/exit requirements.

Information Accuracy: We provide general guidance only. Entry requirements change frequently. Verify with official government sources (e.g., travel.state.gov, embassy websites) before travel.

Denied Boarding/Entry: If you are denied boarding or entry due to insufficient documentation, the airline's Contract of Carriage applies. We are not liable for resulting costs, including return flights, accommodations, or visa expediting fees.

Name Match: The name on your booking must exactly match your government-issued ID. Middle names are not required but must match if included.

Baggage allowances, fees, and restrictions are set by the operating carrierand vary by fare class, route, frequent flyer status, and aircraft type.

We recommend checking the carrier's website for current baggage policies before packing. Pre-paying for bags online is often cheaper than airport rates.

Lost/Damaged/Delayed Bags: Claims must be filed directly with the airline at the airport (Property Irregularity Report). We will assist with follow-up but the carrier is solely responsible per Montreal Convention / DOT rules.

Maximum Liability: Our total liability for any claim arising from your booking shall not exceed the total amount you paid to us for the affected booking (excluding pass-through taxes and carrier fees).

International Conventions: For international travel, carrier liability for death/injury, baggage, and delay is governed by the Montreal Convention (1999) or Warsaw Convention, which may limit recovery amounts.

Force Majeure: We are not liable for failures or delays caused by events beyond our reasonable control: weather, natural disasters, strikes, government actions, war, terrorism, pandemics, air traffic control, or technical failures of third-party systems.

Informal Resolution: We encourage you to contact us first by calling +1 (800) 555-0196 or by using our contact form to resolve any concerns.

Governing Law: These Terms are governed by the laws of the State of Colorado, USA, without regard to conflict of laws principles.

Venue: Any legal action shall be brought exclusively in the state or federal courts located in Denver, Colorado. You consent to personal jurisdiction in Colorado.

Arbitration: For disputes under $10,000, either party may elect binding arbitration under JAMS Streamlined Arbitration Rules. Arbitration is confidential and conducted remotely or in Denver, CO.

Class Action Waiver: You agree to resolve disputes individually, not as a class action or representative proceeding.

Entire Agreement: These Terms, Privacy Policy, and Disclaimer constitute the entire agreement between you and us regarding booking services.

Severability: If any provision is unenforceable, the remainder remains in effect.

Waiver: Failure to enforce a right does not waive it.

Assignment: You may not assign these Terms. We may assign to an affiliate or successor.

Electronic Communications: You consent to receive agreements, notices, and disclosures electronically via email or website posting.